Terms & Conditions

By accessing and using Serendib Hotels & Resorts, you agree to the following terms and conditions.

1. Cashless Transactions Policy

All hotels operating under our portfolio maintain a cashless payment system to enhance guest safety, operational efficiency, and overall service quality.
All payments made within the hotel premises—including but not limited to accommodation, dining, bar services, and other hotel facilities—must be settled using approved electronic payment methods.
These may include:
- Debit and credit cards
- Mobile money and electronic fund transfers
- Other digital payment platforms approved by the hotel
Cash payments are not accepted at any point within the hotel premises.
This policy enables faster transactions, improved security, and accurate financial records for both guests and the hotel.
For further information regarding accepted payment methods, guests are encouraged to contact the reservations or front office team prior to arrival.

2. Booking Confirmation – Payment Method Notice

Important Payment Information
Please note that all hotels operate on a strictly cashless basis.
All payments related to your reservation including room charges, food and beverage consumption, and incidental expenses must be completed using electronic payment methods only.
Cash payments will not be accepted at the hotel.
Guests are kindly requested to ensure that a valid card or approved digital payment option is available for use throughout their stay.
Should you require clarification on accepted payment methods, our team will be pleased to assist you prior to arrival.